MC Studio is a trade name of REVE Media, registered with the Dutch Chamber of Commerce (KVK) under number 88874990, VAT identification number NL004665647B65, with its business address at Diamantdreef 16, 7828 AW Emmen, the Netherlands.
Contact: billing@mcstudio.io | +31 6 27582254
1. Normal cancellation
Normal cancellation means turning off a future subscription renewal.
It is different from:
-
the statutory Consumer right of withdrawal during a cooling-off period;
-
deleting an account; and
-
asserting rights because a Service is defective or non-conforming.
2. Monthly subscriptions
A monthly subscription renews each month until cancelled.
Customers may cancel through the account/billing flow when available or by contacting billing@mcstudio.io or info@mcstudio.io.
Unless mandatory law or the applicable Order says otherwise:
-
cancellation stops the next renewal;
-
paid access continues until the end of the current paid billing period; and
-
no pro-rata refund is due merely because the customer stops using the Service before the end of that period.
3. Annual Business subscriptions
An annual Business subscription is an explicit fixed 12-month commitment unless the Order states otherwise.
If a Business Customer voluntarily stops using MC Studio or gives notice during that term:
-
the existing 12-month term remains in force;
-
access continues for the agreed term while the account remains in good standing;
-
no pro-rata refund is due merely for unused months; and
-
the cancellation prevents the next renewal unless the Order says otherwise.
4. Annual Consumer subscriptions
Annual Consumer subscriptions remain subject to mandatory consumer law.
The initial fixed term may be 12 months where permitted.
If an annual Consumer subscription is automatically renewed, MC Studio will respect mandatory rules applicable to the renewed period. For Dutch Consumers this includes, where applicable, the ability to terminate an automatically renewed subscription at any time with a notice period of no more than one month and repayment of unused prepaid value where the law requires it.
5. Easy cancellation
Where consumer law requires cancellation through the same route used to subscribe, MC Studio will provide that route.
For an online subscription, you can use the clearly labelled Cancel subscription control in Account / Billing. You can also cancel by emailing billing@mcstudio.io or info@mcstudio.io.
MC Studio will not impose unnecessary cancellation barriers.
6. Statutory withdrawal is separate
During an applicable Consumer cooling-off period, Exercise right of withdrawal is legally distinct from Cancel subscription.
The Refund & Withdrawal Policy explains the statutory withdrawal process and model form.
Where required, MC Studio will provide a clearly visible online withdrawal function throughout the applicable withdrawal period.
7. Renewal information
Before purchase, MC Studio will clearly show:
-
whether the subscription renews automatically;
-
the billing cycle;
-
the initial fixed term, if any;
-
the cancellation method; and
-
the price that will be charged at the next renewal, subject to properly notified future changes.
MC Studio aims to send an advance reminder before annual Consumer renewals where reasonably practicable. Any renewal notice required by mandatory law will be provided.
8. Price increases
MC Studio's standard policy is to give at least 30 days' advance written notice of an increase to a recurring subscription price.
The notice identifies:
-
the new price;
-
when it will take effect; and
-
how to cancel before the renewal at the new price.
A price increase does not change the price of an already-paid fixed term.
9. Founding Collaborator price protection
For an accepted Founding Collaborator, the current general protected rates are:
-
CRM Professional: EUR 29/month excl. VAT for the first 12 paid months; and
-
CAD/CAM Professional: EUR 199/month excl. VAT for the first 12 paid months.
A general price increase does not change that protected price during the agreed first 12 paid months.
After the protected period, the then-applicable standard rate applies unless the individual written Order states otherwise.
10. Failed payments
If a recurring renewal payment fails, MC Studio may retry collection and notify the customer.
The paid entitlement remains active during a 7-calendar-day payment-recovery period beginning with the failed renewal.
If payment is recovered during that period, the subscription continues without an ordinary payment-failure downgrade.
If payment remains unsuccessful when the seven-day recovery period ends:
-
the paid entitlement ends;
-
the account/workspace stays open;
-
the workspace automatically falls back to the applicable Free entitlements;
-
data is not deleted merely because payment failed; and
-
MC Studio may continue to pursue any lawfully due amount.
Ordinary payment failure alone is not treated as fraud or misconduct. Fraud, payment circumvention or deliberate entitlement bypass may be handled separately under the Terms.
11. Downgrade timing
A voluntary downgrade normally takes effect at the end of the already-paid period unless:
-
the customer is expressly told and agrees to an immediate change;
-
the applicable Order says otherwise; or
-
mandatory law requires another result.
Upgrades may take effect immediately after successful payment and any clearly disclosed proration.
12. What happens after downgrade
MC Studio's principle is capability downgrade, not data destruction.
After a paid entitlement ends:
-
paid-only functionality stops;
-
previously lawfully exported files are not remotely revoked;
-
the Free entitlement permits up to 8 active/editable projects, each with its normal editable design;
-
if more than eight stored projects exist after a paid downgrade, the 8 most recently modified projects and their designs remain active/editable;
-
older paid-created projects/designs remain preserved but become locked/read-only rather than being deleted solely to enforce the Free limit; and
-
customer data remains subject to the retention policy, DPA, export rights and deletion rights.
The most-recently-modified rule is automatic; MC Studio does not promise a manual user-selection step on downgrade.
13. Account deletion
Cancelling a paid subscription does not automatically delete the account.
A customer who wants account deletion may contact privacy@mcstudio.io or info@mcstudio.io, or use any in-product deletion control made available by MC Studio.
A normal account-deletion request enters a 30-day recovery period intended to protect against accidental deletion. Unless a lawful retention ground applies, primary customer/workspace data is permanently deleted after that period and ordinary backup copies are deleted or expire within the same 30-day deletion lifecycle.
A valid GDPR erasure request or valid Controller deletion instruction may require earlier permanent deletion. The 30-day accidental-deletion recovery period is not used as a blanket reason to delay a statutory erasure right.
Legal record-keeping, fraud/security evidence and other records that MC Studio is required or permitted by law to retain may be kept for the applicable period.
14. Recovery period
After cancellation or downgrade, MC Studio may retain archived/locked workspace data for up to 12 months as a recovery period.
This 12-month recovery rule applies to cancellation/downgrade and is separate from the 30-day account-deletion lifecycle. It is not a blanket right to ignore a valid earlier deletion/erasure request or a Business Customer's Controller rights under the DPA.
15. Data export
MC Studio currently provides exports through a manual, administrator-assisted process.
Customers may request data export or switching assistance by emailing privacy@mcstudio.io or info@mcstudio.io.
MC Studio will provide privacy, portability and switching rights required by applicable law. The Data Portability & Switching Policy explains those rights. Current export categories, structures, formats and known limitations are described on our Data Export & Portability page.
16. Service discontinuation
If MC Studio retires a material paid plan or the Service as a whole, MC Studio will provide at least 30 days' advance notice where reasonably possible and a reasonable data-export route.
If MC Studio ends a prepaid Service before the paid term ends without customer fault, the unused prepaid period will be addressed in accordance with the Terms and applicable law.
17. Contact
Cancellation and subscription questions: billing@mcstudio.io